Checklist · Beginner · 10 min
Assistant in the support queue checklist
What must be in place before an assistant drafts customer replies.
- ChatGPT
- Claude
- Any assistant
- support
- checklist
Inside this checklist
- Support is where a wrong sentence costs money and trust. Set these before the first draft.
- ☐ Policies exist as exact sentences the assistant can be given
- ☐ Personal data is redacted before any model call
- ☐ No reply reaches a customer without a person reading it
- Items
- 9
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