Workflow · Intermediate · 1h
Help centre from ticket clusters workflow
Turn the questions customers keep asking into help articles, prioritised by volume.
- ChatGPT
- Claude
- Any assistant
- support
- workflow
Inside this workflow
- When: Monthly.
- 1. Cluster the tickets
- 2. Match against existing articles
- 3. Draft the top five missing articles
- 4. Ship and measure
- Steps
- 4
- Tools
- Any assistant, Ticket export
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