Code recipe · Beginner · 15 min
Ticket category confidence gate
A small function that turns a model's classification into a routing decision with an explicit threshold and escalation list.
- ChatGPT
- Claude
- Any assistant
- support
- code
- typescript
Inside this code recipe
- Routing on a model's category without a confidence threshold sends uncertain tickets to the wrong queue; the rule belongs in code where it can be tested.
- Language
- TypeScript
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