Library — DistroSource

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9 resources

Prompt · Intermediate · 12 min
Support quality review — variations
Produce several distinct support quality review options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
- Fill in: {{replies}}, {{rubric}}, {{policies}}, {{goal}}
Variables 4ChatGPTClaude
Prompt · Intermediate · 8 min
Support quality review — review and improve
Review an existing support quality review against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
- Fill in: {{replies}}, {{rubric}}, {{policies}}, {{goal}}, {{draft}}
Variables 5ChatGPTClaude
Prompt · Intermediate · 8 min
Support quality review
Review a set of agent replies against a quality rubric and give specific coaching.
- Review a set of agent replies against a quality rubric and give specific coaching. Written for customer support work: the context, steps and output format are fixed so results come back in the same shape every time.
- Fill in: {{replies}}, {{rubric}}, {{policies}}, {{goal}}
Variables 4ChatGPTClaude
Prompt · Intermediate · 12 min
Angry customer response — variations
Produce several distinct angry customer response options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
- Fill in: {{message}}, {{fault}}, {{remedy}}, {{voice}}
Variables 4ChatGPTClaude
Prompt · Intermediate · 8 min
Angry customer response — review and improve
Review an existing angry customer response against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
- Fill in: {{message}}, {{fault}}, {{remedy}}, {{voice}}, {{draft}}
Variables 5ChatGPTClaude
Prompt · Intermediate · 8 min
Angry customer response
Reply to an angry customer in a way that lowers the temperature, takes responsibility where due and moves to a fix.
- Reply to an angry customer in a way that lowers the temperature, takes responsibility where due and moves to a fix. Written for customer support work: the context, steps and output format are fixed so results come back in the same shape every time.
- Fill in: {{message}}, {{fault}}, {{remedy}}, {{voice}}
Variables 4ChatGPTClaude
Prompt · Intermediate · 12 min
Escalation summary — variations
Produce several distinct escalation summary options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
- Fill in: {{thread}}, {{asked}}, {{facts}}, {{deadline}}
Variables 4ChatGPTClaude
Prompt · Intermediate · 8 min
Escalation summary — review and improve
Review an existing escalation summary against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
- Fill in: {{thread}}, {{asked}}, {{facts}}, {{deadline}}, {{draft}}
Variables 5ChatGPTClaude
Prompt · Intermediate · 8 min
Escalation summary
Summarise a long or heated ticket for an engineer or manager so they can act without reading the thread.
- Summarise a long or heated ticket for an engineer or manager so they can act without reading the thread. Written for customer support work: the context, steps and output format are fixed so results come back in the same shape every time.
- Fill in: {{thread}}, {{asked}}, {{facts}}, {{deadline}}
Variables 4ChatGPTClaude

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