Library
Prompts, workflows, playbooks, lessons and tools.
Everything a content membership includes, in one place. Every resource shows a preview; what your plan covers opens in full.
Everything digital. One source.
Everything digital. One source.
Search products, categories and DistroSource Gaming
Library
Everything a content membership includes, in one place. Every resource shows a preview; what your plan covers opens in full.
Difficulty
558 resources
Prompt · Intermediate · 12 min
Produce several distinct support quality review options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Intermediate · 8 min
Review an existing support quality review against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Intermediate · 8 min
Review a set of agent replies against a quality rubric and give specific coaching.
Prompt · Beginner · 12 min
Produce several distinct proactive incident notice options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Beginner · 8 min
Review an existing proactive incident notice against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Beginner · 8 min
Write a customer notice about an incident that states impact, status and next update honestly.
Prompt · Beginner · 12 min
Produce several distinct ticket triage rules options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Beginner · 8 min
Review an existing ticket triage rules against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Beginner · 8 min
Define triage rules that route and prioritise tickets consistently across the team.
Prompt · Intermediate · 12 min
Produce several distinct angry customer response options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Intermediate · 8 min
Review an existing angry customer response against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Intermediate · 8 min
Reply to an angry customer in a way that lowers the temperature, takes responsibility where due and moves to a fix.
Prompt · Beginner · 12 min
Produce several distinct help centre article options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Beginner · 8 min
Review an existing help centre article against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Beginner · 8 min
Write a help article that solves one problem with steps a customer can follow on a phone.
Prompt · Intermediate · 12 min
Produce several distinct escalation summary options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Intermediate · 8 min
Review an existing escalation summary against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Intermediate · 8 min
Summarise a long or heated ticket for an engineer or manager so they can act without reading the thread.
Prompt · Beginner · 12 min
Produce several distinct macro library options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Beginner · 8 min
Review an existing macro library against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Beginner · 8 min
Create reply macros for the most common ticket types, each with variables and the situation it fits.
Prompt · Beginner · 12 min
Produce several distinct ticket reply with policy options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Beginner · 8 min
Review an existing ticket reply with policy against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Beginner · 8 min
Write a reply to a support ticket that resolves it within policy and tells the customer exactly what happens next.
