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Library
Everything a content membership includes, in one place. Every resource shows a preview; what your plan covers opens in full.
Difficulty
591 resources
Prompt · Intermediate · 12 min
Produce several distinct angry customer response options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Intermediate · 8 min
Review an existing angry customer response against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Intermediate · 8 min
Reply to an angry customer in a way that lowers the temperature, takes responsibility where due and moves to a fix.
Prompt · Beginner · 12 min
Produce several distinct help centre article options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Beginner · 8 min
Review an existing help centre article against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Beginner · 8 min
Write a help article that solves one problem with steps a customer can follow on a phone.
Prompt · Intermediate · 12 min
Produce several distinct escalation summary options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Intermediate · 8 min
Review an existing escalation summary against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Intermediate · 8 min
Summarise a long or heated ticket for an engineer or manager so they can act without reading the thread.
Prompt · Beginner · 12 min
Produce several distinct macro library options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Beginner · 8 min
Review an existing macro library against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Beginner · 8 min
Create reply macros for the most common ticket types, each with variables and the situation it fits.
Prompt · Beginner · 12 min
Produce several distinct ticket reply with policy options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Beginner · 8 min
Review an existing ticket reply with policy against the standard a strong support lead who resolves issues fast and writes replies customers trust would hold it to, then return an improved version.
Prompt · Beginner · 8 min
Write a reply to a support ticket that resolves it within policy and tells the customer exactly what happens next.
Prompt · Intermediate · 12 min
Produce several distinct dashboard specification options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Intermediate · 8 min
Review an existing dashboard specification against the standard a strong analyst who turns data into decisions and shows the working would hold it to, then return an improved version.
Prompt · Intermediate · 8 min
Specify a dashboard for a role: the questions it answers, the metrics, the layout and the refresh.
Prompt · Advanced · 12 min
Produce several distinct anomaly investigation options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Advanced · 8 min
Review an existing anomaly investigation against the standard a strong analyst who turns data into decisions and shows the working would hold it to, then return an improved version.
Prompt · Advanced · 8 min
Investigate a sudden change in a metric methodically, ruling out data problems before business explanations.
Prompt · Intermediate · 12 min
Produce several distinct metric definition options so the best can be chosen or tested, each built on a different angle rather than reworded copies.
Prompt · Intermediate · 8 min
Review an existing metric definition against the standard a strong analyst who turns data into decisions and shows the working would hold it to, then return an improved version.
Prompt · Intermediate · 8 min
Define a business metric precisely enough that two people would compute the same number.
